Brickbrands
Brickbrands está com vaga(s) de emprego para Customer Service Agent – Content Moderation/social Media Management – Rio De Janeiro em Rio de Janeiro
Cargo:
Customer Service Agent – Content Moderation/Social Media Management – Rio de Janeiro
Requisitos:
Customer Service Agent - Content Moderation/Social Media Management
- Full-time
BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!
BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment, and overall increased customer engagement in various languages and cultures.
As part of a fast-paced environment, we aim to build a pool of talented individuals who are highly interested in social media, marketing, and customer experience to learn the BrickBrands Way.
Summary of the Position
As a Customer Service Agent, your role is to help protect brands from harmful content on social media platforms and promote a positive community by issuing responses and removing negative brand sentiments. You will be trained in analyzing information, conducting content moderation, and ensuring a safe experience for all businesses and individuals.
Here’s What You Will Do:
- Use our online platform to monitor content
- Maintain constant communication with your shift manager to resolve any issues or questions
- Rapidly identify any online communication, whether it’s text or a meme, and stay up to date with the latest social media trends/lingo
- Ensure the safety of the online community, and that the policies and guidelines are being followed
- Understand brand policies and guidelines to effectively analyze information and make correct decisions in moderating content
- Work with various brands to detect, review, and monitor all kinds of content
- Keep up to date with the latest social media trends and emerging platforms
Here’s What You Will Need:
- A High School Diploma or equivalent
- A personal PC/laptop with a working webcam
- General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc.)
- A good working home environment with a stable internet connection
- Experience in content moderation, customer service (non-voice), or social media/community management
- Any experience in social media and marketing is a plus
- The ability to work an 8-hour shift on a rotating schedule, including weekends
- Excellent communication skills in English, both written and oral. Additional languages are a plus!
The Perks BrickBrands Offers:
- 100% Remote position
- Continuous learning experience & career growth opportunities
- Competitive compensation based on location market rates
- Opportunity to work with some of the world’s coolest and most innovative brands
- A welcoming environment where feedback and suggestions are taken into consideration
- Work in a diverse & global team environment
If you have a keen eye for the latest social media trends, the ability to analyze information, and an interest in engaging with social media, kindly send your CV in English.
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Salário:
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Benefícios:
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