Anunciar Vaga

Customer Service Agent – Content Moderation/social Media Management – Rio De Janeiro

Tempo Integral
      Rio de Janeiro       16/08

Brickbrands

Brickbrands está com vaga(s) de emprego para Customer Service Agent – Content Moderation/social Media Management – Rio De Janeiro em Rio de Janeiro

 

Cargo:

Customer Service Agent – Content Moderation/Social Media Management – Rio de Janeiro


Requisitos:

Customer Service Agent - Content Moderation/Social Media Management

  • Full-time

BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!

BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment, and overall increased customer engagement in various languages and cultures.

As part of a fast-paced environment, we aim to build a pool of talented individuals who are highly interested in social media, marketing, and customer experience to learn the BrickBrands Way.

Summary of the Position

As a Customer Service Agent, your role is to help protect brands from harmful content on social media platforms and promote a positive community by issuing responses and removing negative brand sentiments. You will be trained in analyzing information, conducting content moderation, and ensuring a safe experience for all businesses and individuals.

Here’s What You Will Do:

  • Use our online platform to monitor content
  • Maintain constant communication with your shift manager to resolve any issues or questions
  • Rapidly identify any online communication, whether it’s text or a meme, and stay up to date with the latest social media trends/lingo
  • Ensure the safety of the online community, and that the policies and guidelines are being followed
  • Understand brand policies and guidelines to effectively analyze information and make correct decisions in moderating content
  • Work with various brands to detect, review, and monitor all kinds of content
  • Keep up to date with the latest social media trends and emerging platforms

Here’s What You Will Need:

  • A High School Diploma or equivalent
  • A personal PC/laptop with a working webcam
  • General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc.)
  • A good working home environment with a stable internet connection
  • Experience in content moderation, customer service (non-voice), or social media/community management
  • Any experience in social media and marketing is a plus
  • The ability to work an 8-hour shift on a rotating schedule, including weekends
  • Excellent communication skills in English, both written and oral. Additional languages are a plus!

The Perks BrickBrands Offers:

  • 100% Remote position
  • Continuous learning experience & career growth opportunities
  • Competitive compensation based on location market rates
  • Opportunity to work with some of the world’s coolest and most innovative brands
  • A welcoming environment where feedback and suggestions are taken into consideration
  • Work in a diverse & global team environment

If you have a keen eye for the latest social media trends, the ability to analyze information, and an interest in engaging with social media, kindly send your CV in English.

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Salário:

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Benefícios:

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