Customer Support Specialist – Rio De Janeiro

RediRedi está com vaga(s) de emprego para Customer Support Specialist – Rio De Janeiro em Rio de Janeiro

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Customer Support Specialist – Rio de Janeiro

Company Description RediRedi is a growing product promotion SaaS for small business owners worldwide. Founded by experienced entrepreneurs, we are trusted by over 4,000 small business owners who rely on our solution. With RediRedi, small business owners can easily promote their products across multiple online channels, including Instagram, Facebook and WhatsApp. Our innovative platform is revolutionizing the way businesses showcase their products online, making it easier than ever to create stunning digital catalogs that drive sales and engagement. Join us in spreading the word and helping small businesses succeed! Why join our team? Make an impact: Your work will directly contribute to the success of countless businesses around the world, helping them reach new customers and grow their revenue. Work with cutting-edge technology: We're constantly pushing the boundaries of what's possible in e-commerce, and you'll have the opportunity to work with the latest technologies and frameworks. Collaborate with brilliant minds: Our team is made up of passionate, creative, and talented individuals who are always eager to learn and grow. Enjoy a vibrant culture: We foster a supportive and inclusive environment where everyone feels valued and empowered to do their best work. Be part of something big: We're a fast-growing company with ambitious goals, and we're looking for individuals who are excited to be part of our journey. Role Description This is a full-time remote role for a Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. Your day-to-day tasks will include handling customer inquiries, resolving technical issues, and providing product support. You will also collaborate with other teams to improve customer experience and contribute to ongoing product development. Main Responsibilities: Respond to customer inquiries via email, phone, and chat in a timely and professional manner Provide excellent customer service and support Troubleshoot and resolve customer issues and concerns Escalate complex issues to appropriate team members Maintain accurate records of customer interactions and transactions using our ticket management system Collaborate with other team members to identify and resolve common customer issues Continuously improve the customer support process by identifying areas for improvement Stay updated with product knowledge and new features Keep the customer knowledge base and help resources up to date Qualifications Intermediate or advanced level of English and Spanish is required Familiarity with ticket and chat management platforms such as Intercom, etc. Customer Support and Technical Support skills Strong Interpersonal Skills and Customer Satisfaction focus Analytical Skills for troubleshooting and problem-solving Excellent written and verbal communication skills Ability to work independently and remotely Experience in the SaaS and e-commerce industry is a plus Bachelor's degree in a relevant field is preferred

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